Are we trying to lead a change, or are we REALLY trying to overcome YEARS of muscle memory, habit, history, the way we’ve always done it? Probably the latter.

When we tell our people the reason for the change, they may agree wholeheartedly. Either way, if we tell them they must change, they’ll comply. Then they’ll go back to their old ways, and we’re banging our heads against the wall.

Muscle memory, habit, history, the way we’ve always done it. THAT’s what WE have to overcome.

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